tripleli77 さんのプロフィール恋恋红颜，暗与流年フォトブログリストその他  |  ツール ヘルプ |
|
12月7日 ZT Squeaking vs moaningTHERE is an old saying in English that goes “The squeaky wheel gets the grease”. If you imagine that you are cycling to work and suddenly your rear wheel starts to yelp out at you. The first point of call would be your friendly neighborhood bike mechanic who would get out hit can of oil (or grease) and apply it amply to the cause of the problem. For me the phrase simply means that those that speak up and shout out will often get the results they want and see changes happen. As the big man himself once said “Ask and you shall receive”. I think this goes along the same lines. Over a few years of experience working in and training for a number of different companies I have certainly see this to hold true.
There does seem, however, to be a serious lack of squeaking in companies in China. Squeaking is certainly to be encouraged…with one careful exception that should be clearly outlined.
There is a very big difference between a “squeak” and “Moan”.
Squeaks are positive, specific, future tense and action oriented (they are also made to the person responsible for making a change):
Some squeak examples would be:
“Please make sure that you send the information at least two days before the deadline in future”
“Could you help me to access my account? I keep getting error message 3110”
“It would be great if next time you could make sure to bring ClarkMorgan pens so that we impress the clients”
Moans in contrast are negative and either past or present with no action given and often over generalize. Also they are often made to those that are not responsible for taking action.
Some moans for instance are:
“This email looks terrible”
“I can’t work the database”
“She’s so stupid”
“He never listens to me”
Squeaking takes on the belief that things will change, improve and get better and better—which I can at test to - with enough squeaking they certainly will!
Moaners have a negative outlook that things are bad and so to make themselves feel better they make others feel bad—therefore sharing the negativity and creating a really “bad vibe” in your office.
So how do you create a culture of squeakers in your company in China? Some ideas are” lavish encouragement and praise on your squeakers, have a award for squeaker of the month, put a poster on the wall with a cool squeaking mouse and a miserable moaning old man and splash “Squeak, don’t moan” on it, have a squeak box for employees to write their squeaks, have squeak time during meetings. And how to get rid of the moaners? Give two warnings, one verbal, one written when moaning becomes a problem. Also you may want to fire your head moaner, as their moaning will almost certainly spread…you’ll have a team of squeakers in no time!
By Andy Clark NLP Master Trainer and Co-founder of ClarkMorgan Training |
|
|
